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FREQUENTLY ASKED QUESTIONS

• What is a Fast Pass?

  A Fast Pass is a sticker that is placed on the inside of your vehicle’s windshield right above your inspection sticker. The Fast Pass grants you quicker access into our carwash. The Fast Pass will scan when you pull up to the gate rather than you having to pay each visit.

• Which wash do I get with my Fast Pass?

  Fast Passes are sold for the Basic, Silver, and Platinum washes and are paid monthly.

• Can I use my Fast Pass on more than one vehicle?

  Unfortunately the Fast Pass is good for only one vehicle.

• What’s the difference between an auto renewing and a 31-day Fast Pass?

  An auto renewal or ARM plan automatically charges the credit card you choose for your initial purchase of the plan monthly. The 31-day plan, however, can be bought with cash, credit, or gift card and expires after 31 days. 

• Why do I have to purchase an auto renewing Fast Pass with a credit card?

  An auto renewal or ARM plan requires a credit card at the time of purchase even when purchasing with cash or a gift card. The reason for this is because the auto renewing plan has to have a way to charge you each month on the plans due date.

• If my 31-day Fast Pass expires, do I need a new sticker?

  No you do not have to purchase a new sticker after its expiration. The sticker will still scan each visit and you can choose to renew or upgrade your plan or simply just purchase a carwash for one day off of our wash menu.

• How often can I use my Fast Pass?

  You can use your Fast Pass to wash your car once a day.

• What are the benefits of having a Fast Pass?

  Benefits include:

  One wash per day

  Quick access into the carwash which saves you the time of paying each visit

  Saves you money

  A CLEAN CAR

• How do I get a receipt each month if I choose an auto renewing Fast Pass?

  When you choose an auto renewing Fast Pass you will be given a receipt at the pay station. The wash attendant will ask you to fill out your information at the bottom of that receipt. They use the information you provide which should include your email address. From then on each month you are charged a receipt showing the charges will be automatically emailed to the email address that you provided us with.

• What do I do if I purchase a new vehicle/windshield?

  If you purchase a new vehicle or replace your windshield all you have to do is come by and let one of our wash attendants know and they will get you a new sticker added to your plan. You’ll be back washing in no time.

• How do I cancel my auto renewing Fast Pass?

  If you choose an auto renewing Fast Pass you can choose to cancel at any time after your purchase. However, you must cancel your auto renewing Fast Pass 7 days prior to your recharge date. You can do so by visiting our webpage (autospala.com), our app (Auto Spa of LA), by calling any of the express locations, or in person at any of the express locations.

• Do the fast passes work at all locations?

  Yes, your fast pass will work at any Auto Spa express location.